What types of information are collected?
- Full name, date of birth, email address, and mobile number.
- Password provided at registration (encrypted).
- National ID card or passport details for identity verification.
- BKash, Nagad, or Rocket number (for transaction verification).
- Deposit and withdrawal amounts and history (BDT / ৳).
- Bank account details (where applicable).
- IP address, browser type, and version.
- Device model, operating system, and screen size.
- Login timestamps and page visit history.
- Betting and gaming history, including win and loss records.
- Time spent in each section of the platform.
- Information about your preferred games and sports categories.
Why Is the Collected Information Used?
2500 uses your information for the following purposes:
- Account Management & Verification: To verify your identity and keep your account secure.
- Transaction Processing: To process deposits, withdrawals, and bonus distributions.
- Customer Support: To resolve your issues quickly and provide effective support.
- Security: To prevent fraud and unauthorized access.
- Platform Improvement: To enhance the user experience and introduce new features.
- Legal Compliance: To retain records in compliance with applicable laws in Bangladesh.
2500 never uses your information for marketing purposes or sells it to third parties without your consent.
How Are Cookies & Tracking Technologies Used?
2500 uses cookies and similar tracking technologies on the platform. Cookies are small data files stored in your browser and are used for the following purposes:
- Essential Cookies: To maintain your login session and keep core platform functions running.
- Functional Cookies: To remember your language preference and other settings.
- Analytics Cookies: To collect platform usage statistics that help us improve our services.
You can manage cookies through your browser settings. However, disabling certain essential cookies may affect the normal functioning of the platform.
2500 does not use third-party advertising tracking cookies.
How Long Is Data Retained and How Is Security Ensured?
Data Retention Period
2500 retains your data for as long as your account remains active. After account closure, certain information may be kept for up to five years to meet applicable legal obligations. Following that period, data is securely deleted or anonymized.
Sharing Information with Third Parties
2500 shares information only in the following circumstances: with authorized payment gateways for transaction processing, in response to lawful requests from legal authorities, and with the explicit consent of the user. Data is never sold for commercial purposes.
- 256-bit SSL encryption on all data transmissions.
- Advanced hashing methods used for secure password storage.
- Regular security audits and vulnerability assessments.
- Restricted staff access — only authorized personnel can view your data.
- Automated system for detecting suspicious activity.
What rights do you have over your own data?
You can request access to the personal data stored in your 2500 account at any time. Your information will be provided within seven business days of receiving the request.
If your account holds any incorrect or incomplete information, you can request a correction. Contact our support team and your details will be updated after verification.
After closing your account, you may request deletion of your personal data. However, data subject to legal obligations may not be removable before the required retention period ends.
Policy Updates & How to Get in Touch
Policy Updates
2500 reserves the right to update this Privacy Policy at any time. When changes are made, the revision date on this page will be updated accordingly. For significant changes, registered users may be notified. Continued use of the platform after any updates constitutes acceptance of the revised policy.
Privacy Contact
For any questions about the Privacy Policy, or to request access to or deletion of your data, please contact the 2500 support team. Email: [email protected]. Our team aims to respond within 24 hours.
